Investing in a new roof is a major decision for homeowners, and it’s natural to expect quality results. Unfortunately, things don’t always go as planned. If you find yourself unhappy with your roof installation, it’s essential to address the issue quickly to avoid potential damage and ensure you get what you paid for. Here’s a step-by-step guide on what to do if you feel that your roof installation didn’t meet your expectations, including how to work with your contractor to resolve the situation.

1. Identify the Issues and Document Them

Before reaching out to your contractor, take the time to thoroughly inspect the work and identify specific issues. It’s important to be clear about what you believe went wrong with the installation. Common concerns might include:

• Visible gaps or misaligned shingles
• Water leaks or signs of moisture in your attic
• Loose or exposed nails
• Improperly installed flashing around chimneys or vents
• Missing drip edges or ridge vents

Take Photos: Photograph any visible problems or areas of concern. Clear photos can be a powerful tool when discussing the issues with your contractor, as they provide concrete evidence of the problem.

Take Notes: Write down any specific observations you have, such as water stains, uneven shingle rows, or poorly sealed flashing. The more details you have, the easier it will be to explain your concerns.

2. Review Your Contract and Warranty

Before you contact the contractor, revisit the contract and warranty documents provided at the time of the installation. Understanding what you agreed to and the terms of the warranty can help you make your case more effectively.

• Check the Scope of Work: Review the details of the scope of work outlined in the contract. This will help you determine if the installation meets the standards that were promised.
• Understand Warranty Coverage: Look into the manufacturer’s warranty for the roofing materials as well as any workmanship warranty provided by the contractor. Some issues may fall under material defects, while others might be related to poor workmanship.

Being informed about your rights and the contractor’s obligations puts you in a better position when addressing your concerns.

3. Contact the Contractor Directly

Once you’ve identified the issues and reviewed your contract, it’s time to reach out to the contractor. Remember, most contractors want to maintain their reputation and will be willing to work with you to resolve the situation. Follow these tips when reaching out:

• Stay Calm and Professional: While it can be frustrating to deal with a less-than-perfect roof installation, keeping the conversation respectful and focused on the facts can help achieve a positive outcome.
• Explain Your Concerns Clearly: Use the photos and notes you’ve gathered to explain the specific issues you’ve found. Share your observations and let the contractor know why you believe the installation does not meet the agreed-upon standards.
• Request a Site Visit: Ask the contractor to visit your home and inspect the areas of concern with you. This allows them to see the issues firsthand and discuss potential solutions.

4. Give the Contractor an Opportunity to Fix the Problem

If the contractor acknowledges the issues, give them a reasonable chance to correct the mistakes. A reputable contractor will want to make things right and may be willing to perform additional work or repairs at no extra cost.

• Get Any Promises in Writing: If the contractor agrees to make repairs, ask for a written plan outlining the work they intend to do. This provides clarity for both parties and can serve as a reference if further issues arise.
• Set a Timeline: Agree on a timeline for the repairs to ensure that the work is completed in a timely manner. This can help avoid any further delays and ensure that your roof is properly installed before more serious problems develop.

5. Consider Mediation or Arbitration

If the contractor is unresponsive or unwilling to address your concerns, you may need to consider mediation or arbitration. These methods involve a neutral third party who can help resolve the dispute without taking the matter to court.

• Mediation: This is a voluntary process where both parties work with a mediator to reach an agreement. It’s typically less formal and less expensive than arbitration or legal action.
• Arbitration: Arbitration is a more formal process, where an arbitrator hears both sides and makes a binding decision. Many roofing contracts include an arbitration clause, so be sure to check if this is an option for you.

Mediation or arbitration can help you avoid a lengthy legal battle and resolve the issue more efficiently.

6. File a Complaint or Seek Legal Advice

If all else fails and the contractor still refuses to address the problems, you may need to take more formal action:

• File a Complaint with the Better Business Bureau (BBB): This can put pressure on the contractor to address your concerns, especially if they value their BBB rating.
• Contact Your State’s Licensing Board: If your contractor is licensed, you can file a complaint with your state’s licensing board. They may investigate the issue and take action against the contractor if they find any wrongdoing.
• Seek Legal Advice: As a last resort, consult with a lawyer who specializes in construction or contract law. They can help you understand your rights and advise you on the best course of action.

Why Quality Workmanship Matters

Quality workmanship is critical when it comes to roof installations. A poorly installed roof can lead to a range of problems, from leaks and water damage to increased energy bills and decreased home value. Addressing issues promptly can save you from long-term headaches and ensure your home stays protected.

Choosing a reputable contractor from the start can make all the difference. Look for professionals who are licensed, insured, and have positive reviews from previous clients. A contractor who takes pride in their work will ensure that your roof is installed correctly the first time, providing you with peace of mind and lasting protection.

If you’re not satisfied with your current roof installation or need a second opinion, Shepherd Roofing & Renovations is here to help. Our experienced team is dedicated to providing high-quality workmanship and ensuring that every roof we install meets the highest standards.

Contact us today for a free inspection and let us show you what quality roofing service should look like.